Refund & Return Policy

Last Updated: March 2026

We want you to love your Bijoro jewelry. If for any reason you are not completely satisfied with your purchase, we offer a 15-day return policy. Please review the details below.

How to Start a Return

To initiate a return, please follow these steps:

Contact us at support@bijoro.com with your order number and the reason for your return
Our team will review your request and, if approved, provide you with a Return Order number
Include the Return Order number inside the return package
Ship the item to our return address using an insured shipping method with signature confirmation.
Customers are responsible for return shipping costs and insurance.
The package must be insured for its full value, including shipping charges.
Once we receive and inspect the item, we will process your return

Returns must be authorized by our support team before being shipped. Items returned without a return authorization may not be processed.

Return Processing Center:
Bijoro
130 West Pleasant Avenue #384
Maywood, NJ 07607, USA

Please do not send items back without a Return Order number. Unauthorized returns may not be processed.

Return Conditions

15-Day Window: You may request a return within 15 days of receiving your order. Returns requested after 15 days from the delivery date will not be accepted.
Item Condition: All returned items must be unworn and undamaged, in the original box, and include any original certificates where applicable. Items showing signs of wear, damage, or alteration will not be refundable.
Special Orders: Custom mountings or pieces not specifically shown on our website are non-cancelable and non-refundable.
Color Disclaimer: While we strive to display our jewelry as accurately as possible, variations in computer monitors may cause slight differences in color and details.

Refund Processing

Payments made by credit card will be refunded to the same card within 3–5 business days after the return is received. Depending on your bank or credit card provider, it may take an additional 5–10 business days for the refund to appear on your statement.

Original shipping charges are non-refundable.

Exchanges

We are happy to offer exchanges for a different size or style, subject to availability. To request an exchange:

Contact us at support@bijoro.com within 15 days of receiving your order
Let us know what item you would like instead
We will confirm availability and provide instructions for returning the original item

If the exchange item is a different price, we will charge or refund the difference accordingly.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us at support@bijoro.com within 7 days of delivery. Include your order number and photographs of the issue, and we will arrange a replacement or full refund at no additional cost to you.